NYS Ride

A Greener Pocket =
A Greener New York

How to Enroll

To ensure proper mailing of your fare media, make sure your mailing address of record is always up to date. Follow these easy instructions to enroll in NYS-Ride and make your public transportation or vanpool election.

You may also call WageWorks toll free at (866) 428-7781 to enroll. WageWorks customer service customer service representatives are available from 8 a.m. to 8 p.m. Eastern Time, except holidays.

Employees who are hearing impaired may contact WageWorks customer service through TDD at
(866) 353-8058.

If you attempt to enroll but are not recognized as eligible, you will be directed to call your agency personnel office.

WageWorks customer service can help with your order or answer questions about the program – just call (866) 428-7781 toll-free or TDD at (866) 353-8058. WageWorks also provides you with the ability to send email to commuterhelp@wageworks.com.

Pay Stub Example

Pay Stub Sample

Election Deadline

You must make your public transportation or vanpool elections by the first of the month, two months before the commuting month. This deadline applies if you use the NYS-Ride website or automated telephone system. The automated phone system accepts elections for a limited number of public transportation providers, order changes, and order cancellations. If you wish to make, change or cancel your election, you must do so online by 11:59 p.m. by the first of the month or by telephone by 8 p.m. on the workday on or before the first of the month. Customer service representatives are available Monday through Friday, 8:00a.m.-8:00p.m. Eastern Time, except holidays.

For example, to order your transit pass for the month of May, you will need to place your online order by 11:59 p.m. on March 1 or your telephone order by 8 p.m. on March 1. You will see both your pre-tax and post-tax purchases reflected on your biweekly pay stub. Two successive payroll deductions will be taken before you receive your transit pass (refer to the month-by-month NYS-Ride Election and Pay Schedule here).

Receive Transit Pass

By selecting Every Month as the frequency when you make your first order, you will automatically receive your mass transit fare media, vanpool voucher or pass every month until you make a change or miss a payroll deduction.

Changing Your Election

If your commuting expenses change because you move, transfer work locations, have extended travel plans, have a change in your commuter costs, or you simply change your mind about your election, you can change your election accordingly.

If you wish to change your commuting election, click on the Online Account tab above, then enter your username and password. Or, call WageWorks customer service toll-free at (866) 428-7781 for help. Employees who are hearing impaired may contact WageWorks customer service through TDD at
(866) 353-8058.

Federal regulations require that elections be made on a prospective basis. Changes or cancellations must be made by the first of the month, two months before the benefit month.

Remember, each month there is a deadline for elections. You must make any changes or cancellations online by 11:59 p.m. by the first of the month or by telephone by 8 p.m. on the workday on or before the first of the month, as described in the Election Deadline section. The last elections you make before the deadline will be the elections used to make your purchases. For example, if you want to change or cancel your election for the July commuting month, you must do so by May 1.

Forfeiture Rules

In accordance with IRS regulations, these funds are forfeited back to the State and used to offset the administrative costs of the program.

NYS-Ride is a commute-to-work program. If you retire, resign, or terminate your employment with the State, you lose your eligibility and no further purchases will be processed for you. Any mass transit fare media, vanpool vouchers, or passes you already purchased before you left state employment will be provided as scheduled, but you cannot receive a refund for any purchase that you are unable to use. Additionally, refunds cannot be issued for any unused pre-tax deductions after you leave state service.

Confirmation Statements

Every month, even if your election remains the same, you'll receive a confirmation email statement of your participation in NYS-Ride sent from WageWorks to the email address of your choice. The statement will list your public transportation or vanpool elections and amounts, and remind you of the deadline for any changes for the upcoming commuting month. If you do not have an email address, WageWorks will fax or mail you a confirmation statement and each quarter WageWorks will mail you a reminder statement. You can also call WageWorks customer service toll-free at (866) 428-7781 to confirm your election. Employees who are hearing impaired may contact WageWorks customer service through TDD at (866) 353-8058.

Back to Top.